Terms of service

OUR TERMS

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer.

You are a consumer if:

· You are an individual.

· You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). You are a business if:

· You are buying products for use in connection with your trade, business, craft or profession.

1.4 If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2. Information about us and how to contact us

2.1 Who we are. 

2.2 How to contact us. You can contact us by writing to us at raynacraft@outlook.com.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 About you.

To shop with us, you will need to:

(a) be at least 13 years old or older, unless you have permission of an adult to purchase our goods;

(b) have a credit or debit card that we accept; and

(c) be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.3 Custom made products. All of our products are custom made for you. Please find below our recommendations on how to ensure that products are as you expect them to be.

4.4 Artwork files. All products are produced in accordance with any artwork files submitted by you. Please ensure that all artwork files are correct. We do not accept responsibility in respect of defective products where the defect is due to an error in the file submitted by you.

4.5 Colour. Digital printing can produce some colour variations; however, these variations are minimal and are something that we monitor daily so that they remain at acceptable levels.

Great care is taken when producing all of your merchandise; however, it is important to remember that a 100% exact colour match is not possible and although print colours will always be very close, colours can vary from one print run to another.

4.6 Crop marks. We advise that all customer artwork files required for the production of acrylic products leave a about 2mm crop mark from the border. We do not accept responsibility in respect of defective products where the effect is due to an error that we advised against.